Getting Started with Our Rewards Program

Roundhouse Electric Trains, Inc. is proud to announce our online loyalty program! This program is a way to reward you for being our loyal customer. We recognize that when it comes to trains you have a lot of options, but you singled us out and that means a lot to us. We want to reward you for that! 

Upon entering the website, if you look towards the bottom right hand corner of your screen, you will see a green button that displays “Roundhouse Rewards”. Below is an example of what you should see: 

When you click on this button, a display window will appear where you have the option to either join the program, or sign back into your account if you already have joined the program. If you need help with our rewards program, please see our FAQ page here on how to sign up, log back into your account, or recover a forgotten password. 

How does the program work? Rewards are given in the form of “Roundhouse Spikes” which represent the currency of our online store. Once you have created a rewards account, there are multiple ways to earn these Roundhouse Spikes. First, as a gift to you on your birthday, we will gift you 1,500 spikes to help you buy a train that you’ve been wanting. The other way to earn is for every dollar that you spend on products in our online store, you will receive 5 Roundhouse Spikes. 

Here is a summary of ways to earn:

• Birthday celebration: 1,500 Roundhouse Spikes.
• $1 spent: 5 Roundhouse Spikes (Spend $20 and receive 100 Roundhouse Spikes). 

So now you know how to earn rewards, but we know you want to spend them! Here’s how. When you have acquired 1,000 Roundhouse Bucks, you will receive a $6 dollar coupon valid for any purchase on our online store. If you have 2,000 Roundhouse Bucks, we will give you a $12 coupon. Finally, for our big spenders, if you have 4,000 or more Roundhouse Bucks, we will give you a $25 dollar coupon valid for any purchase online. The $1 dollar to 5 Roundhouse Bucks conversion is helpful in understanding how much you need to spend to reach each of these thresholds. 2,000 Roundhouse Bucks/5 = $400. 

We hope you find this loyalty program rewarding and fun to use! We value you as a customer, and want to thank you and reward you for choosing us. If you have any additional questions about out loyalty program, please see our FAQ page here.

To join the program, follow these steps: 

1. If you have not already done so, click on the “Roundhouse Rewards” button on the bottom right corner of your screen.
2. Click on the “Join now” button. 
3. Enter your first name, last name, email, and create a password. Don’t worry, if you forget your password, you can always change it later. Once you have input this information, click “create”.
4. You may be required to authenticate yourself as not being a robot. To do so, click on the check box inside the “reCAPTCHA” window and click “Submit”.
5. Once you have done this, you will be taken back to the home page. If you click on the “Roundhouse Rewards” program, you will see that you have been logged in, and your rewards balance will be displayed. 
6. You have successfully registered for Roundhouse Rewards! 

If you have already signed up for Roundhouse Rewards and you are returning to the site and need to log back into your rewards account, follow these steps: 

1. Click on the “Roundhouse Rewards” button on the bottom right corner of your screen
2. Underneath the “Join now” button, you will see a statement that says “Already have an account? Sign in. 
3. Click on the “Sign in” portion of this statement. 
4. You will be prompted to input the email and password associated with the rewards account when you created the account. 
5. Once you have input your credentials, click “Sign in”. 
6. You will be taken to your account home page which will display historical orders that you have placed. 
7. You are now signed into your rewards account. 

If you have a Roundhouse Rewards account, but can’t remember your password, follow these steps to recover your password:

1. Click on the “Roundhouse Rewards” button on the bottom right corner of your screen
2. Underneath the “Join now” button, you will see a statement that says “Already have an account? Sign in. 
3. Click on the “Sign in” portion of this statement.
4. On the login screen, click on the link that says “Forgot your password?”
5. Input your email. (Make sure you are inputting the email that is associated with your Roundhouse Rewards account).
6. You may be required to authenticate yourself as not being a robot. To do so, click on the check box inside the “reCAPTCHA” window and click “Submit”.
7. Within 1-3 minutes, you should receive an email with a link to reset your password. Click the button within the email that says “Reset your password” 
8. You will be taken to a page where you will create a new password, and enter it twice. Click “Reset Password”
9. You will now be logged back into your account with the password you just created.